Return & Refund Policy

Last Updated: October 27, 2026

At Luxiienza, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations.

This policy applies to orders shipped to eligible addresses in the United States. Nothing in this policy is intended to limit any rights you may have under applicable law.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To generally qualify for a return, the following conditions should be met:

  • The item is unused and in its original condition.

  • The item has not been damaged, altered, or modified by the customer.

  • Original packaging, accessories, and included components are retained where applicable.

  • Proof of purchase or a valid order number is provided.

Items that have been used, damaged through customer handling, or returned without applicable accessories may not qualify for a return, except where a return or other remedy is required under applicable law.

If your item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us so we can review the issue and determine the appropriate next steps.

2. How to Request a Return

Please contact our customer support team before sending any item back.

Email: service@luxiienza.com

When submitting your return request, please include:

  • Your order number

  • The email address used when placing your order

  • The name of the item you wish to return

  • The reason for your return

  • Photos of the item, if relevant to your request

Our team will review your request and provide instructions regarding return eligibility and the return procedure.

Please do not send an item back before receiving instructions from our customer support team.

3. Return Shipping Costs

For returns due to a change of mind or other customer-related reasons, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-initiated returns, except where otherwise required by applicable law or where the return results from an issue attributable to us.

If an item arrives damaged, defective, or different from what you ordered, please contact us before returning it.

If the issue is confirmed to be attributable to us, we will provide appropriate assistance and cover applicable return shipping costs in accordance with our policies and applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging, if available

Please retain the item and its packaging while we review your request, where reasonably possible.

After reviewing the information, we will explain the appropriate next steps. Depending on the circumstances, the available remedy may include a replacement, return, refund, or another remedy required by applicable law.

5. Refund Eligibility and Processing

Refunds are subject to review of the return request and the applicable conditions of this policy.

For approved returns, the refund process will generally begin after the returned item has been received and any necessary inspection has been completed.

Refunds are generally issued to the original payment method, subject to the applicable payment provider's procedures and applicable law.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If your refund has been approved but does not appear within the expected processing period, please contact our customer support team with your order number.

6. Exchanges

If you would like to exchange an item, please contact our customer support team before sending it back.

Exchange requests will be reviewed based on the item's condition, availability, and the circumstances of the order.

If an exchange cannot be accommodated, our team will explain any applicable alternatives in accordance with this policy and applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Email: service@luxiienza.com

We will review the order status and let you know whether cancellation is possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If the order has already been dispatched, please contact us for guidance regarding the applicable return procedure.

Any cancellation or refund rights available under applicable law remain unaffected.

8. Non-Returnable Items

A return may be declined if an item does not meet the applicable eligibility requirements described in this policy.

However, nothing in this section excludes returns, refunds, replacements, or other remedies required by applicable law, including remedies for defective, damaged, or incorrectly supplied items.

If you are unsure whether an item qualifies for a return, please contact our customer support team before sending it back.

9. Return Instructions

All return requests must be reviewed before an item is sent back.

If your return is approved, our customer support team will provide instructions regarding the applicable return procedure and destination.

Please do not send returned items without first contacting us and receiving the necessary instructions.

10. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a return, refund, exchange, or cancellation, please contact us using the information below.

Brand Name: Luxiienza

Company Name: Wuxi Risilishuo Technology Co., Ltd.

Customer Support Email: service@luxiienza.com

Phone: +86 510 81152823

Business Address:

3rd Floor, R&D Building, No.576 Xida Road, Xinwu District, Wuxi, Jiangsu Province, China

Please include your order number and the email address used at checkout whenever you contact us about an existing order.

11. Policy Updates

We may update this Return & Refund Policy when our business practices, services, or applicable legal requirements change.

The revised policy will be published on this page with an updated revision date where appropriate.

Any changes will be applied in accordance with applicable law and will not unlawfully restrict rights relating to existing orders.

Thank you for choosing Luxiienza. We appreciate your trust and are committed to providing clear information and helpful customer support.