Terms of Purchase
Last Updated: October 27, 2026
Thank you for shopping with Luxiienza.
These Terms of Purchase explain the conditions that apply when purchasing products through our online store, including product prices, payment methods, order acceptance, shipping, delivery, cancellations, returns, and refunds.
Our online store is operated by Wuxi Risilishuo Technology Co., Ltd. By placing an order through our store, you acknowledge that you have reviewed these terms and the relevant policies available on our website.
These terms are subject to applicable law and do not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
1. General Purchase Conditions
When placing an order with Luxiienza, you agree to:
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Provide accurate, complete, and current personal, billing, and shipping information.
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Review your selected products, quantities, prices, and order total before completing your purchase.
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Use a valid payment method authorized for the transaction.
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Review the applicable shipping, return, refund, and privacy policies.
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Use our website and purchasing services in accordance with applicable law.
If you place an order on behalf of another person, you represent that you have the necessary authorization to do so.
2. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, and other product information are accurate and up to date.
Actual product colors and appearances may vary slightly due to screen settings, lighting, or other technical factors.
Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you when appropriate and explain the available options.
If we cannot fulfill an order and a cancellation or refund is required, we will handle the matter in accordance with applicable law.
If you have questions about a product before purchasing, please contact our customer support team.
3. Product Prices and Shipping Fees
Product prices are displayed on the relevant product pages and during checkout.
The applicable product price, shipping fee, taxes, and other charges, where applicable, will be displayed during checkout before you complete your purchase.
For eligible orders shipped within the United States, our current shipping options are as follows.
Standard Shipping
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Shipping Fee: $3.99
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Eligible Order Value: $0.00–$38.99
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Estimated Delivery Time: 10–15 business days
Free Shipping
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Shipping Fee: Free
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Minimum Order Value: $39.00
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Estimated Delivery Time: 10–15 business days
Free shipping applies to eligible orders with a merchandise value of $39.00 or more, subject to the conditions displayed at checkout.
The final shipping fee and available shipping option will be shown before you submit your order.
If a pricing or listing error is identified, we will review the issue and take appropriate action in accordance with applicable law. If an error materially affects an order, we will notify you as appropriate and explain the available options.
4. Payment Methods and Payment Processing
You may use the payment methods displayed during checkout.
Payment processing, authorization, and timing depend on the selected payment method and the applicable payment provider's procedures.
By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate.
Payments may be processed by third-party payment service providers. Your use of those services may be subject to their applicable terms and conditions.
If a payment is declined or cannot be authorized, your order may not be processed until the payment issue is resolved.
The payment methods actually available for your purchase will be shown at checkout.
5. Order Submission and Acceptance
When you submit an order, you are requesting to purchase the selected products under the conditions displayed during checkout.
After receiving your order, we may send an order confirmation acknowledging receipt. The receipt of an order confirmation does not necessarily mean that your order has been finally accepted or shipped.
We may review order information, payment authorization, product availability, and shipping details before accepting or fulfilling an order.
If we are unable to fulfill an order, or if an order must be canceled for a lawful reason, we will notify you as appropriate.
If payment has already been collected and a refund is required, we will arrange the refund in accordance with applicable law and the relevant payment provider's procedures.
The formation of a sales contract will be determined by the order process, the relevant communications provided by us, and applicable law.
6. Reviewing and Changing an Order
Before completing your purchase, please review the following information carefully:
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Product names and quantities
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Product prices and order total
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Applicable shipping fees
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Shipping address and contact information
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Selected payment method
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Applicable return and refund conditions
If you discover an error after submitting your order, please contact our customer support team as soon as possible.
Customer Support Email: service@luxiienza.com
We will review the status of your order and let you know whether a change can be accommodated.
Changes may not be possible once an order has entered processing, preparation, or shipment.
7. Order Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible.
Email: service@luxiienza.com
We will review your order status and inform you whether cancellation is possible.
If processing or shipment preparation has already begun, or if the package has already been dispatched, we may be unable to cancel the order.
If the order has already shipped, please refer to our Return & Refund Policy for the applicable return procedure.
Nothing in this section limits any cancellation, refund, or other rights available to you under applicable law.
8. Shipping and Delivery
We currently offer shipping to eligible addresses within the United States.
The estimated delivery time for both Standard Shipping and Free Shipping is 10–15 business days.
These estimates refer to the delivery period and do not necessarily include order processing and preparation time before shipment.
Actual delivery times may vary due to carrier operations, weather conditions, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.
Delivery dates are estimates and are not guaranteed.
Please ensure that your shipping address, ZIP code, recipient name, and contact information are accurate and complete when placing your order.
For additional information, please review our Shipping Policy.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy and applicable law.
If you wish to return a product, please contact our customer support team before sending it back.
Customer Support Email: service@luxiienza.com
Our team will review your request and provide instructions regarding the applicable return procedure.
Return eligibility, request deadlines, product condition requirements, return shipping costs, and refund procedures are explained in our Return & Refund Policy.
If a product arrives damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the issue and explain the appropriate next steps.
Nothing in these terms or our other policies is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team.
To help us review the issue, please provide the following information where available:
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Your order number
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The email address used when placing your order
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A description of the problem
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Photos of the product and packaging, if available
After reviewing the information, we will explain the appropriate next steps based on the circumstances and applicable law.
Depending on the issue, the available remedy may include a replacement, return, refund, or another appropriate resolution.
11. Taxes and Additional Charges
Applicable taxes and other charges, where required, will be presented during checkout or otherwise disclosed as required by applicable law.
If any additional charges may apply to your order, the applicable information will be provided in accordance with the relevant legal requirements.
Please review the order total displayed before completing your purchase.
12. Third-Party Payment Services
We may use third-party payment providers to process transactions and authorize payments.
The processing of your payment may be subject to the terms, conditions, and privacy practices of the relevant payment provider.
We do not control the independent operation of third-party payment services. However, we will address purchase-related concerns within our control in accordance with applicable law.
If you experience a payment issue, please review the information provided during checkout or contact our customer support team.
13. Privacy and Personal Information
Personal information collected in connection with your purchase will be handled in accordance with our Privacy Policy and applicable law.
We may process relevant information as necessary to accept and fulfill orders, process payments, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.
Please review our Privacy Policy for further information about how your personal information is collected, used, stored, and shared.
14. Changes to These Terms
We may update these Terms of Purchase to reflect changes in our business operations, products, payment procedures, shipping arrangements, or applicable legal requirements.
The updated version will be published on this page with a revised date where appropriate.
Changes will be applied in accordance with applicable law. Any changes affecting existing orders or consumer rights will be handled in accordance with the relevant legal requirements.
We encourage you to review these terms before making a purchase.
15. Applicable Law and Consumer Rights
These Terms of Purchase will be interpreted and applied in accordance with applicable law.
Nothing in these terms is intended to waive, exclude, or limit any mandatory consumer protection rights or remedies available under applicable law.
If any provision of these terms conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict.
16. Contact Information
If you have questions about these Terms of Purchase, product information, pricing, payment, shipping, returns, or refunds, please contact us using the information below.
Brand Name: Luxiienza
Company Name: Wuxi Risilishuo Technology Co., Ltd.
Business Address:
3rd Floor, R&D Building, No.576 Xida Road, Xinwu District, Wuxi, Jiangsu Province, China
Customer Support Email: service@luxiienza.com
Phone: +86 510 81152823
When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.
Thank you for choosing Luxiienza. We appreciate your trust and look forward to providing you with a positive shopping experience.