Shipping Policy

Last Updated: October 27, 2026

Thank you for shopping with Luxiienza.

This Shipping Policy explains our shipping destinations, available shipping methods, shipping fees, estimated delivery times, and other important information about order delivery.

We aim to provide clear shipping information so you can shop with confidence.

1. Shipping Destinations

Luxiienza currently offers shipping to eligible addresses within the United States.

When placing an order, please ensure that your shipping address, ZIP code, recipient name, and contact information are accurate and complete.

Available shipping options will be displayed at checkout based on your shipping address and order details.

2. Shipping Methods, Fees, and Estimated Delivery Times

We currently offer the following shipping options for eligible orders within the United States.

Standard Shipping

  • Shipping Fee: $3.99

  • Eligible Order Value: $0.00–$38.99

  • Estimated Delivery Time: 10–15 business days

Free Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10–15 business days

Free shipping applies to eligible orders with a merchandise value of $39.00 or more, subject to the shipping options and conditions displayed at checkout.

The final shipping fee and available shipping method will be shown during checkout before you complete your purchase.

3. Order Processing and Shipment

After your order has been submitted and payment has been confirmed, we will begin processing your order and preparing it for shipment.

Order processing and preparation times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The delivery timeframes listed in this policy are estimates. The total time from placing an order to receiving it may be longer when order processing and preparation time are taken into account.

4. Estimated Delivery Times

The estimated delivery time for both Standard Shipping and Free Shipping is 10–15 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to circumstances such as:

  • Carrier processing and transportation delays

  • Severe weather or natural disasters

  • Weekends and public holidays

  • Transportation or logistics disruptions

  • Delivery conditions in the destination area

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team for assistance.

5. Shipping Confirmation and Order Tracking

Once your order has been shipped and tracking information is available, we will provide the relevant shipping information by email or through the available order notification system.

Please note that tracking information may take some time to become available or update after shipment.

If you cannot locate your tracking information or have questions about your delivery, please contact us with your order number and the email address used at checkout.

Customer Support Email: service@luxiienza.com

6. Shipping Address Changes

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

Address changes may be possible before order processing or shipment begins. However, we cannot guarantee that an address change can be made once processing has started or the package has been dispatched.

Please carefully review your shipping address, ZIP code, recipient name, and contact information before completing your purchase.

If an address correction is needed, we will review the order status and let you know whether a change can be accommodated.

7. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, or if tracking information shows an unusual delay, please contact our customer support team.

To help us review the situation, please provide:

  • Your order number

  • The email address used when placing your order

  • Your tracking number, if available

  • A description of the delivery issue

We will review the available information and provide assistance based on the circumstances.

8. Undeliverable Packages and Delivery Issues

A package may be delayed, returned to the sender, or marked as undeliverable because of an incorrect or incomplete address, unsuccessful delivery attempts, or other delivery-related circumstances.

If your package cannot be delivered, please contact our customer support team so we can review the situation and explain the available next steps.

Any additional shipping arrangements or charges will be reviewed based on the circumstances, our applicable policies, and applicable law.

9. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, if available

We will review the information and explain the appropriate next steps, which may include a replacement, return, refund, or another remedy where applicable.

Nothing in this policy limits any rights or remedies available to you under applicable law.

10. Contact Information

If you have questions about shipping, order processing, tracking information, or delivery issues, please contact us using the information below.

Brand Name: Luxiienza

Company Name: Wuxi Risilishuo Technology Co., Ltd.

Customer Support Email: service@luxiienza.com

Phone: +86 510 81152823

Business Address:

3rd Floor, R&D Building, No.576 Xida Road, Xinwu District, Wuxi, Jiangsu Province, China

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised date where appropriate.

Changes will be applied in accordance with applicable law.

Thank you for choosing Luxiienza. We appreciate your trust and look forward to providing you with a positive shopping experience.