Terms of Service

Last Updated: October 27, 2026

Welcome to Luxiienza.

These Terms of Service govern your access to and use of the Luxiienza online store, including our website, products, and related services. By visiting our website, placing an order, or using our services, you agree to these Terms of Service and the policies referenced herein.

Please read these terms carefully before using our website or making a purchase. If you do not agree with these terms, please discontinue use of our services.

Our online store is operated by Wuxi Risilishuo Technology Co., Ltd. Throughout these terms, the words "we," "us," and "our" refer to Luxiienza and the operating company, as applicable.

Nothing in these terms is intended to exclude or limit any rights that cannot be excluded or limited under applicable law.

1. Use of Our Website

By using our website, you represent that you are legally permitted to enter into a binding agreement under applicable law or that you have the necessary consent or authorization to do so.

You agree to use our website and services only for lawful purposes and in accordance with these terms.

You must not:

• Use our website for any unlawful, fraudulent, or unauthorized purpose.

• Provide false, inaccurate, or misleading information.

• Interfere with the operation, security, or functionality of our website.

• Attempt to gain unauthorized access to our systems, accounts, or networks.

• Upload or transmit viruses, malicious code, or other harmful materials.

• Violate the intellectual property rights or other rights of any person or entity.

• Use our services in a manner that could damage, disable, or impair our website or interfere with other customers' use of our services.

We reserve the right to take reasonable and lawful measures to protect our website, customers, and business from misuse or prohibited activities.

2. General Conditions

We reserve the right to refuse or cancel a transaction where permitted by applicable law, including when there are reasonable grounds to suspect fraud, unauthorized activity, or misuse of our services.

You understand that information you submit through our website, excluding payment card information, may be transmitted through various networks and may be adapted to technical requirements of those networks or devices.

Payment information is handled through applicable payment processing systems and providers.

We will handle personal information in accordance with our Privacy Policy and applicable law.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and current.

However, product colors and appearances may vary slightly depending on your screen settings, device, lighting, or other technical factors.

We do not guarantee that every product description, image, or other website content will always be completely free from errors or omissions.

Product availability may change without notice. If an item becomes unavailable after an order has been placed, we will review the situation and notify you when appropriate. Any necessary cancellation or refund will be handled in accordance with applicable law.

If you have questions about a product before purchasing, please contact our customer support team.

4. Prices and Payment

Product prices are displayed on the relevant product pages and during checkout.

The applicable product price, shipping fee, taxes, and any other charges, where applicable, will be shown during checkout before you complete your purchase.

We currently offer the following shipping options for eligible orders within the United States:

Standard Shipping

• Shipping Fee: $3.99

• Applicable Order Value: $0.00–$38.99

• Estimated Delivery Time: 10–15 business days

Free Shipping

• Shipping Fee: Free

• Minimum Order Value: $39.00

• Estimated Delivery Time: 10–15 business days

Free shipping eligibility and the final shipping fee are subject to the order details and conditions displayed at checkout.

We reserve the right to correct pricing or listing errors and to take appropriate action where permitted by applicable law. If an error affects an order you have placed, we will take reasonable steps to notify you and explain the available options.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payment processing may be handled by third-party payment providers. Your payment may also be subject to the applicable terms and conditions of the selected payment provider.

5. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products under the conditions displayed during checkout.

After receiving your order, we may send an order confirmation acknowledging receipt. An order confirmation does not necessarily mean that the order has been finally accepted or that the order has shipped.

We may need to review order details, payment authorization, product availability, shipping information, or potential errors before accepting or fulfilling an order.

If we cannot fulfill an order, or if an order must be canceled for a lawful reason, we will notify you as appropriate. If payment has already been collected for an order that is canceled and a refund is due, the refund will be processed in accordance with applicable law and the relevant payment procedures.

The formation of a sales contract will be determined by the order process, any applicable confirmation provided by us, and applicable law.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Email: service@luxiienza.com

We will review the status of your order and let you know whether the requested change or cancellation can be accommodated.

Once an order has entered processing, preparation, or shipment, changes or cancellations may no longer be possible.

If an order has already shipped, please refer to our Return & Refund Policy for information about requesting a return or refund.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights that may be available to you under applicable law.

7. Shipping and Delivery

We currently offer shipping to eligible addresses within the United States.

The estimated delivery time for both Standard Shipping and Free Shipping is 10–15 business days.

These estimates do not necessarily include the time required to process and prepare an order before shipment. Actual delivery times may vary.

Delivery may be affected by carrier operations, weather conditions, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

We will make reasonable efforts to provide available shipping and tracking information. However, delivery dates are estimates and are not guaranteed.

Please ensure that your shipping address, ZIP code, recipient name, and contact information are accurate when placing your order.

For further details, please refer to our Shipping Policy.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy and applicable law.

If you wish to return an item, please contact our customer support team before sending it back. We will review your request and provide instructions regarding the applicable procedure.

Email: service@luxiienza.com

Return eligibility, applicable deadlines, item condition requirements, return shipping costs, and refund procedures are explained in our Return & Refund Policy.

If a product arrives damaged, defective, incomplete, or different from what you ordered, please contact us so that we can review the issue and explain the appropriate next steps.

Nothing in these terms or our policies is intended to exclude or restrict any rights or remedies available to you under applicable law.

9. Intellectual Property

All content on our website, including text, product descriptions, images, graphics, logos, designs, page layouts, and other materials, is owned by us or used with appropriate authorization, unless otherwise indicated.

You may access and use website content for personal, non-commercial shopping purposes.

Except as permitted by applicable law or with prior written authorization from the relevant rights holder, you may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content.

Nothing in these terms grants you ownership of our intellectual property or the intellectual property of any third party.

10. Third-Party Services and Links

Our website may use third-party services to support payment processing, website operation, analytics, order fulfillment, and other functions.

Our website may also contain links to third-party websites for your convenience.

Third-party services and websites may be subject to their own terms, conditions, and privacy policies. We encourage you to review those terms before using third-party services or providing personal information to third parties.

We are not responsible for the independent operation or content of third-party websites that we do not control, except to the extent responsibility cannot be excluded under applicable law.

11. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through your use of our website, including information provided when placing an order or contacting customer support, will be handled in accordance with our Privacy Policy and applicable law.

We may use relevant information as necessary to process orders, arrange delivery, provide customer support, maintain website functionality, protect against fraud, and fulfill other legitimate operational purposes.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and shared.

12. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide accurate product and service information.

However, to the extent permitted by applicable law, our website and its content are provided on an "as available" basis, and we do not guarantee uninterrupted access, error-free operation, or the complete accuracy of all website information at all times.

Nothing in this section excludes any warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited, including any rights that may apply to products purchased through our store.

13. Limitation of Liability

To the extent permitted by applicable law, Luxiienza and its operating company will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

This section does not exclude or limit liability for matters that cannot be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or other circumstances for which exclusion or limitation is prohibited.

Any limitation of liability will be applied only to the extent permitted by applicable law and will not deprive consumers of mandatory legal protections.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable expenses arising directly from your unlawful use of our website, your violation of these terms, or your infringement of another person's rights.

This section does not apply to the extent that the relevant loss or liability results from our own conduct or where such an allocation of responsibility is prohibited by applicable law.

15. Severability

If any provision of these terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, treated as severable from the remaining provisions.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

16. Termination and Suspension

We may suspend or restrict access to our website or services where reasonably necessary to protect our website, customers, or business, or to address unlawful activity, fraud, security risks, or violations of these terms.

Any such action will be taken in accordance with applicable law.

Termination or suspension does not affect rights, obligations, or remedies that accrued before the termination or suspension, nor does it affect any rights that cannot lawfully be excluded.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date where appropriate.

Changes will take effect as stated in the updated terms, subject to applicable law. Any changes affecting existing orders or consumer rights will be handled in accordance with applicable legal requirements.

We encourage you to review this page periodically.

18. Governing Law and Consumer Rights

These terms will be interpreted and applied in accordance with applicable law.

Nothing in these terms is intended to deprive consumers of mandatory protections available under the laws that apply to their transactions.

Where applicable law grants you rights that cannot be waived or restricted by contract, those rights will remain unaffected by these terms.

19. Contact Information

If you have questions about these Terms of Service, our products, orders, shipping, returns, or refunds, please contact us using the information below.

Brand Name: Luxiienza

Company Name: Wuxi Risilishuo Technology Co., Ltd.

Business Address:
3rd Floor, R&D Building, No.576 Xida Road, Xinwu District, Wuxi, Jiangsu Province, China

Customer Support Email: service@luxiienza.com

Phone: +86 510 81152823

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for choosing Luxiienza. We appreciate your trust and look forward to providing you with a positive shopping experience.